Confirmation
-You may receive multiple e-mails but until you receive an e-mail stating CONFIRM your booking will NOT have been comfirmed.
Cancellation Fees
Should the Client wish to cancel for any reason, cancellation fees will be imposed. These are calculated as a percentage from the day that the booking form is received by the Company.
Cancellation within 30 days before the tour: the Company will refund the paid amount,
Cancellation 30-15 days before the tour: the Company reserves 30% of the paid amount
Cancellation 15-7 days before the tour: the Company reserves 50% of the paid amount
Cancellation 7-0 days before the tour: the Company reserves the whole paid amount.
In the case of no show of a Client in a tour the Company reserves the right to keep the whole paid amount.
Responsibilities – Disclaimer
The excursions and activities (mainly outdoor) operated by the Company are suitable for most of the general public. Participants need a basic level of fitness (unless the program states another level of fitness), team – work mentality and the ability to follow instructions. However despite all our efforts to keep a high standard of safety, there is always an element of risk of personal injury or even death, given the nature of outdoor activities and the Client by selling the tour acknowledges and accepts this risk.
The responsibility of the Company is limited to ensure that all the necessary equipment and experienced guides are provided for the tour and that the safest routes are the chosen ones.
We recommend the Client to inform all participants before joining a program to get covered by a personal accident insurance, which has to include adequate coverage for medical expenses and cost of repatriation, including helicopter rescue and air ambulance.